Yes, each piece is made to order.

Production time varies by item, but typically falls between 10 and 14 weeks. We'll provide a specific estimate when you place your order. Keep in mind that delays are sometimes unavoidable due to shipping disruptions or other circumstances beyond our control, but we'll always do our best to meet our estimates.

A 50% deposit is required to initiate your order. The remaining balance, including installation fees and shipping, is due prior to delivery.

Since our products are made to order, we're able to build to your specifications. Options vary by product but can include wood type, metal finishes, paint finishes, felt color, and sizing within our size charts. Available options are listed on each product page. Contact us if you have additional questions.

Yes. We ship to most countries. Customs clearance and import fees are included in your quote.

We offer white glove delivery. Delivery details vary by destination. We'll coordinate scheduling and logistics with you directly once your order is ready to ship.

Once a custom order is initiated, we are unable to cancel or process a return. Your deposit secures your place in our production queue and materials are ordered on your behalf.

If something isn't right, we'll make it right. Contact us by phone or email with photos of the issue and we'll proceed with a repair or replacement as needed.

Yes, we work with architects, designers, and hospitality professionals. Contact us to learn more about our trade program.

Email is best for inquiries and quotes. You can reach us via the contact form on our website, email, or phone. We typically respond within 1–2 business days.

Not at this time. All consultations and orders are handled directly via email or phone.